Performance Support (Assisted Action)
Whenever task analysis or on-the-job performance can be broken down into a logical step-by-step process, electronic performance support tools are an excellent solution.
Providing applications that guide the user through on-the-job performance or task analysis can speed completion and reduce error rates. For example an on-line question and answer process that guides the user to probable solutions, advises what to investigate and assists with evaluation of results.
Click on the link below to launch a simple mock-up of a diagnostic tool. Your answers to each question determine the various paths through the performance support tool. When you reach the last page you may loop back to the beginning by choosing "No" when asked if you wish to exit.
In performance support implementations the emphasis is on immediate results. Learning new skills or knowledge is secondary to improved performance.
